Warranty Policy
We stand behind every part we sell.
Here's exactly what's covered, for how long, and how to make a claim.
Up to 1 Year Standard Dedicated Warranty Hotline Replacement First RMA Required Before Shipping
At a Glance
General Parts
1 Year
From date of shipment
Remanufactured Parts
6 Months
Controllers, chargers & electrical
General Repairs
90 Days
Non-reman program repairs
Warranty Resolution
Replacement
Refund only if part unavailable
Claim Processing
3-10 Days
Business days from receipt
Warranty Hotline
1800-210-8170
RMA# required before returning
Need to make a warranty claim?
Have your order number ready. We'll review your request within 1–2 business days and issue your RMA#.
Coverage Periods
Coverage Periods by Product Type
All warranty periods begin on the date of shipment from Pallet Jackson unless otherwise stated on your invoice or product listing.
| Product Category | Warranty Period |
|---|---|
| General Parts (all categories not listed below) | 1 Year |
| OEM Parts | 1 Year |
| Aftermarket Starters & Alternators (new) | 1 Year |
| Aftermarket Electrical Parts | 6 Months |
| Remanufactured Controllers | 6 Months |
| Remanufactured Battery Chargers | 6 Months |
| General Repairs (non-remanufacturing program) | 90 Days |
Some product listings may state a different warranty period. In those cases, the listing takes precedence over the general periods above.
Coverage Details
What's Covered & What Isn't
Covered
- Defects in workmanship from the manufacturing process
- Parts that fail to operate within original specifications under normal use
- Material defects identified within the warranty period
Not Covered
- Damage from misuse or improper installation
- Unauthorized alteration or modification
- Normal wear and maintenance items
- Labor, rentals, or lost productivity
- Consequential or incidental damages
- Parts used outside rated specifications
- Used, rebuilt, or previously repaired parts (unless stated)
Claims Process
How to Make a Warranty Claim
All warranty claims require a Return Merchandise Authorization number (RMA#) before shipping anything back to us. Claims without an RMA# may be refused at our warehouse.
1
Submit Your RMA Request
Use the button below or call our Warranty Hotline to describe the issue and receive your RMA#. Have your order number and part number ready before you reach out.
2
Receive Your RMA#, Then Ship
Our team reviews requests within 1–2 business days and responds with your RMA# and return instructions. Do not ship anything until you have your RMA#. Write it clearly on the outside of the package. All warranty returns must be shipped freight prepaid by the customer.
3
We Inspect & Test the Part
Our team inspects and tests the returned unit within 3–10 business days of receipt to confirm whether the failure falls within warranty coverage. Complex parts may take up to 30 business days.
4
We Send Your Replacement
If the claim is approved, we ship you a replacement part. A refund will only be issued if the original part is no longer available at the time of the claim. A 25% restocking fee may apply in certain warranty return scenarios, see the NFF Policy below.
Advance Replacement
Advance Ship Program
Qualified customers who cannot wait for the standard inspection process may request an advance replacement part before their defective unit is received and inspected. This program is exclusive to select high-value accounts and is offered on a case-by-case basis, it is not a standard entitlement.
How it works: A temporary credit card hold is placed for the value of the replacement part. The hold is released once the defective unit is received and the claim is confirmed.
The credit card hold is non-negotiable. If you decline the hold, we are unable to advance ship and your claim will proceed as a standard warranty claim: inspection first, then replacement.
- Advance ship is exclusive to select high-value accounts and evaluated on a case-by-case basis. It is not available to all customers or claims.
- If the returned part tests as No Fault Found (NFF), the authorization hold may be captured as a charge and a restocking fee may apply.
NFF Policy
No Fault Found (NFF) Policy
If a returned part is tested and no defect is found, we call this a No Fault Found result. Here's what that means for your claim:
If your return is tested and found to have No Fault Found, a 25% restocking fee may apply if you request full credit. A testing fee may also apply for units requiring electrical evaluation. Return shipping, repair, or replacement costs will be at your expense. Credit may be voided if NFF is confirmed through electrical testing.
We encourage you to contact our team before returning a part if you're unsure whether the issue is a defect. Our team can often help diagnose the problem over the phone and save you the return process entirely.
Exclusions
Parts Not Eligible for Warranty
The following categories are excluded from all warranty coverage. These items are subject to normal wear and predictable maintenance cycles.
Bearings
Seals
Gasket Kits
Carbon Brushes
Brake Pads & Shoes
Clutches
Belts
Chains
Air Filters
Oil Filters
Hydraulic Filters
Fuel Filters
Tires
Wheels
Rollers
O-Rings
Hoses
Maintenance Kits
Used Parts
Legal
Terms & Limitations
Limitation of Liability Our liability under this warranty is expressly limited to the repair, replacement, or credit of the defective part at our sole discretion. We assume no responsibility for consequential or incidental damages of any nature. This warranty does not cover labor, equipment rentals, or lost productivity under any circumstances. This warranty is in lieu of all other warranties, expressed or implied.
- All warranty returns require a valid RMA# obtained from our hotline prior to shipment. Items received without an approved RMA# will be refused.
- All warranty returns must be shipped freight prepaid by the customer to Pallet Jackson.
- Pallet Jackson reserves the right to substitute an equivalent or upgraded part if the original SKU is discontinued at the time of the claim.
- The customer assumes full liability for consequences of use or misuse by their employees or others.
- Warranty does not apply to parts damaged by improper installation, misuse, or physical abuse.
- Non-Transferability: All warranties apply to the original purchasing entity only and are void upon resale or transfer of the part to any third party.
- Severability: If any term or provision of this warranty policy is found to be invalid or unenforceable by a court of competent jurisdiction, that term shall be enforced to the fullest extent permitted by law, and the remaining terms shall remain in full force and effect.
