Refund policy - Pallet Jackson

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@palletjackson.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@palletjackson.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Restocking Fees
If a product is not wanted, the refunded amount will have 20% restocking fee deducted from the total. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Pallet Jackson will not refund the shipping charges

 

Special Order Items and Backorders

Special order items and backorders are non-refundable. Cancellations are not accepted once order is placed. 

 

Pallet Jackson Guarantee

In the event that the product you ordered is incorrectly sent by Pallet Jackson, we will arrange for the return shipment, evaluate the returned item and upon confirmation, send out the replacement.